My Work

In my role as a Retention Specialist at Disney+, I truly delved into the world of connecting with customers, solving problems, and incorporating strategic communication during the initial launch of the streaming platform. 

Imagine being the go-to person for building stronger customer loyalty, tackling issues, and ensuring those subscriptions kept glowing. Not only that, but I navigated the choppy waters of organizational shifts and first launch woes, ensuring customers felt heard and valued even when issues got complex.

 Here's What I Achieved:

• Spreading Smiles: I consistently ranked in the top two positions for making our customers happy – that's a rewarding feat!
• Holding on Tight: I managed to secure renewals and bring a dash of extra loyalty to the mix by tackling complaints head-on.
• Guiding through Change: When the winds of change blew through, I guided our valued customers through it all, ensuring they stayed informed and content.
• Numbers that Shine: I landed an impressive average EXP. score of 99.41% across a whopping 194 surveys – yes, I believe in giving my all.

Bridging the Gap to Email Magic:

This role turned me into a pro at talking to people – a skill that's extremely important when it comes to crafting those emails that make you stop and think. If I can handle tricky customer concerns and make them feel valued, I can certainly create email campaigns that resonate just as deeply. Addressing subscriber worries? Consider it my cup of tea. And those sneaky organizational shifts? They taught me how to adapt and roll with the changes, something email marketing is all about.

Much like at Disney+, where I championed positive change, I've continued to do so in the vibrant realm of email marketing. My experiences, from handling customer inquiries to crafting stories that engage, have shaped me into a navigator of connections and a weaver of engagement.